In this MikeDrop episode, Michael Kelleher and Michael Zau dive into their recent chat with the legendary Dain Ehring on the MikedUp Show. Kelleher kicks things off with a nod to his favorite topic: disruption. He and Dain explore the seismic shifts in the lending industry, highlighting how platforms like Zillow and potential contenders like Amazon (Lending) are shaking things up. They discuss the imminent changes set to roll out on August 17th and what that means for buyers' agents.
Kelleher points out that the traditional cost-cutting approach is a "Dinosaur Model" from the 1980s. Instead, the focus should be on enhancing consumer experience—a crucial takeaway from the conversation.
Michael Zau adds a layer of insight, questioning who truly benefits from the services provided by independent mortgage bankers: the originator or the borrower? How a well-designed LOS can boost efficiency, enhance client interactions, and contribute to your business growthThe episode uncovers what it’s like from both perspectives, revealing the critical importance of understanding the customer's journey.
Dain Ehring, known for his knack for navigating paradigm shifts, wraps up with a thought-provoking statement about the significance of buying a home. He emphasizes that this process is one of the most pivotal decisions in a person's life, and it's our job to ensure the experience is as smooth as possible. The big question to ponder: How can we add genuine value to our customers during this crucial decision-making process?
