Take Control & Initiate Contact : L.A. Fires Mortgage Payment Advice | Part 1

Los Angeles homeowners impacted by the recent wildfires often expect immediate offers of help. However, no one will simply call with a ready-made solution—you have to take the first step. Courtney Thompson stresses the importance of proactive communication with your mortgage servicer and insurance company. These are the parties who can truly help because their policies and contracts outline what relief you’re eligible for. In times of crisis, companies are coordinating on various options, knowing the scale of the damage is vast. That said, there’s no urgent deadline forcing you to make hasty decisions. If you reach out and keep them informed by the end of the month, you’ll avoid most pitfalls. When contacting your mortgage servicer, report any total loss—you may qualify for extended forbearance programs that reduce or pause payments. Meanwhile, your insurance company will guide you on the claims process, including any documentation needed. Don’t forget to update them with your most current email and mailing address, as regular mail may be disrupted. Double-check your insurance policy number before calling to streamline the conversation. Finally, the California Department of Insurance provides valuable wildfire resources at insurance.ca.gov. By staying organized and keeping lines of communication open, you’ll position yourself for smoother recovery. Remember, help won’t just appear—you have to initiate the call and advocate for yourself.”