Mortgage Servicer - The First Call | LA Fires Mortgage Payment Advice | Part 2

Your mortgage servicer is the company you send payments to each month, and they’re your top priority after a wildfire. As Courtney Thompson explains, these servicers must follow specific guidelines in disaster situations. By contacting them, you can find out about forbearance or other payment relief options suited to your loan. Expecting a random caller to solve your problems isn’t realistic—pick up the phone or send that email to initiate the conversation yourself. If your home was damaged or destroyed, make sure to notify your mortgage servicer of a total loss as soon as possible. This opens the door to extended forbearance plans, especially if your loan is federally backed. There’s often no “rushed” deadline, but don’t wait until it’s too late—communication by the end of the month helps avoid issues. Also, confirm your email address, phone number, and a valid mailing address, since wildfires can disrupt regular mail. Keep records of each call, including the name of the representative and date/time. This paper trail can protect you if any disputes come up later. Remember, companies are currently working together to offer relief, so take a breath and weigh your options. Having this conversation promptly can spare you from stress and financial strain, letting you focus on what truly matters—getting life back to normal.