The player is loading ...
May 5, 2024
Improve Servicing & Customer Relationships ft. Paul & Courtney | CMG
Welcome to another insightful episode of MoreTalk with your hosts Michael Kelleher and Michael Zau. In this episode, we're joined by special guests Paul Akinmade and Courtney Thompson from CMG Home Loans. Together, we explore the vital role of servicing in the Mortgage Industry and delve into why building strong customer relationships is paramount. Paul and Courtney share invaluable insights into delivering the best consumer experience, emphasizing the importance of personalized service and proactive communication. Discover strategies for nurturing lasting customer relationships and providing exceptional support throughout the mortgage process. Join us as we discuss the nuances of servicing in the Mortgage Industry, highlighting key practices that elevate customer satisfaction and drive business success. Whether you're a seasoned professional or new to the industry, this episode offers actionable tips to enhance your approach to customer service.
Paul Akinmade
Chief Strategy Officer at CMG Financial
Dynamic executive with a proven track record in the financial and tech sectors. Currently Chief Strategy Officer, leading key departments including Infrastructure, Engineering, Marketing, and Data Intelligence. Expert in market research, customer segmentation, brand positioning, and financial strategy.
Holds an Executive MBA from Georgetown and a BA in Economics from UMBC. Specializes in digital transformation, fintech strategies, and driving business growth through innovation and efficiency. Passionate about leveraging emerging technologies and fostering high-performing teams.
Join the Email List
Listen On
